For security reasons your password can only be sent to the email address that is found in your member profile. Therefore you must enter the email address that is in your member profile for this service to work.
If this option doesn't work for you, you can email us at [email protected] This process may take a little longer (up to a few days), but we'll do our best to get the information back to you as quickly as we can. Please include as much information as possible when writing us (first name, last name, nickname, email address). For security reasons your member information can only be sent to the email address that is found in your member profile. Therefore your request must come from the email address that is in your profile.